Returns & Refunds
Your satisfaction is our priority. We offer a hassle-free 30-day return policy
30-Day Money-Back Guarantee
We offer a full 30-day return policy on all items. If you're not completely satisfied with your purchase, you may return it for a full refund or exchange—no questions asked.
30 Days to Decide
Full 30 days from delivery date to make your return decision
Full Refund
Receive 100% of your purchase price back within 5-7 business days
Easy Exchanges
Free exchanges for different sizes or styles available
Return Requirements
To ensure a smooth return process, please make sure your item meets the following conditions:
Original Condition
Items must be unworn, unaltered, and in their original condition
Original Packaging
All original packaging, boxes, certificates, and documentation included
Within 30 Days
Returns must be initiated within 30 days from the delivery date
Tags Attached
All original tags and labels must remain attached to the item
Non-Returnable Items:
Personalized, engraved, or custom-made pieces cannot be returned unless there is a manufacturing defect. Resized items are also non-returnable.
Return Process
Follow these simple steps to return your item:
Contact Us
Email us at info@9jewelsltd.com with your order number and reason for return. We'll respond within 24 hours.
Receive Authorization
You'll receive a return authorization number (RMA) and a prepaid shipping label via email. Print the label for your return shipment.
Pack Securely
Pack your item carefully in its original packaging, including all certificates, boxes, and documentation. Attach the shipping label.
Ship Your Return
Drop off your package at any post office or arrange a courier pickup. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Exchanges Made Easy
Want a different size, style, or metal type? We'll happily exchange your item at no additional cost.
Free Exchanges
Exchanges are completely free of charge. We'll cover return shipping and send your replacement item with free delivery.
Fast Processing
We'll ship your replacement item as soon as we receive your return, ensuring minimal wait time for your new piece.
If there's a price difference between items, we'll either refund the difference or send you a payment link for the additional amount.
Additional Information
Refund Timeline
Once your return is received and inspected:
- •Inspection: 1-2 business days
- •Refund processing: 2-3 business days
- •Bank processing: 2-5 business days (varies by bank)
Return Shipping
We make returns convenient and secure:
- •Free prepaid return shipping labels provided
- •Fully insured shipping for your protection
- •Tracking provided for peace of mind
Questions About Returns?
Our customer service team is here to help make your return or exchange as smooth as possible.
Contact Customer Service