Terms & Conditions

Please read these terms carefully before using our website or purchasing our products

Last Updated: December 2024

Agreement to Terms

By accessing and using the 9 Jewels Ltd website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or make purchases.

Product Information & Accuracy

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions, images, pricing, or other content on our website is accurate, complete, reliable, current, or error-free.

All weights, measurements, and carat weights are approximate. Natural gemstones may vary slightly in color and appearance from photographs. We make every effort to display colors as accurately as possible, but actual colors may vary depending on your display settings.

Diamond Certification: Not all stones automatically include a grading certificate. GIA or IGI certification is available as an optional add-on — please enquire at the time of order. Hallmarking: All gold items are assayed and hallmarked by 9 Jewels Ltd.

Pricing & Payment

All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT at the applicable rate (currently 20%). Prices are subject to change without notice, but the price that applies to your order is the price displayed at the time you complete your purchase.

Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. Payment must be received in full before goods are dispatched.

Price Matching: If you find an identical item at a lower price from a UK competitor within 7 days of purchase, contact us and we'll refund the difference (subject to verification and our terms).

Orders & Acceptance

When you place an order through our website, you are making an offer to purchase. We may accept or decline this offer at our discretion. All orders are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order for any reason
Limit quantities purchased per person or per order
Discontinue products at any time
Correct pricing errors (if an error is discovered before dispatch, we'll notify you)

Order Confirmation: You will receive an email confirmation once your order is received. This does not constitute acceptance of your order. Acceptance occurs when we dispatch your items and send a shipping confirmation email.

Made-to-Order & Bespoke Items

Bespoke and made-to-order pieces require additional time for crafting. Each piece is handcrafted specifically for your order, ensuring exceptional quality and attention to detail.

Important Notice - Weight and Color Variations:

Please note that made-to-order jewellery items may have slight variations in final weight and color compared to product images and specifications. Natural gemstones can vary in color intensity, and hand-crafted items may have minor weight differences (typically within 5-10% of stated weight). These variations are characteristic of handmade, natural jewellery and do not constitute a defect. All items will match the agreed specifications in terms of metal type, purity, gemstone type, and overall design.

Production Timeframes:

•Simple Customizations: 2-3 weeks (minor modifications, engravings, basic resizing)
•Standard Bespoke Pieces: 4-6 weeks (custom designs, stone selection and setting)
•Complex Custom Designs: 6-8 weeks (intricate designs, multiple stones, complex metalwork)

Production time is in addition to standard shipping time. We'll keep you updated throughout the crafting process with progress photos where applicable.

Important: Made-to-order and bespoke items are non-refundable unless there is a manufacturing defect or the item does not match the agreed specifications.

Delivery & Risk

Delivery times are estimates and are not guaranteed. We are not liable for delays caused by couriers, customs, or circumstances beyond our reasonable control.

All items are dispatched with full insurance and require a signature upon delivery. Risk passes to you upon delivery. If you are not available to accept delivery, the courier will leave a card with collection instructions.

For full details on shipping, please see our Shipping Policy.

Returns & Cancellations

We offer a 30-day return policy for most items, subject to conditions. Items must be returned in their original condition with all packaging, certificates, and documentation.

Non-Returnable Items: Personalized, engraved, resized, or bespoke items cannot be returned unless faulty.

Cancellations: You may cancel your order before dispatch by contacting us immediately. Once dispatched, standard return procedures apply.

For full details, please see our Returns & Refunds Policy.

Warranties & Guarantees

Lifetime Craftsmanship Warranty: We warrant that our jewellery is free from defects in materials and workmanship for the lifetime of the original purchaser. This warranty covers manufacturing defects only and does not cover normal wear and tear, damage from misuse, or alterations by third parties.

Care & Maintenance: We offer complimentary cleaning and inspection services. Professional cleaning every 6-12 months is recommended to maintain your jewellery's beauty.

Hallmarking: All gold items are assayed and hallmarked by 9 Jewels Ltd, guaranteeing authentic precious metal content.

Intellectual Property

All content on this website, including but not limited to text, images, logos, designs, photographs, and graphics, is the property of 9 Jewels Ltd and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, 9 Jewels Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

Your use or inability to use our website or services
Any unauthorized access to or alteration of your data
Any interruption or cessation of transmission to or from our website
Any errors or omissions in content

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Privacy & Data Protection

We are committed to protecting your privacy. We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

For full details on how we collect, use, and protect your personal information, please see our Privacy Policy.

Dispute Resolution

If you have a complaint or dispute, please contact us first at info@9jewelsltd.com. We aim to resolve all issues amicably and promptly.

If we cannot resolve your complaint, you may be entitled to use alternative dispute resolution services. For more information, visit the EU Online Dispute Resolution platform or contact Citizens Advice Consumer Service.

Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Consumer Rights: Nothing in these terms affects your statutory rights as a consumer under UK law.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

We recommend reviewing these terms periodically. The "Last Updated" date at the top of this page indicates when the terms were last revised.

Questions About Our Terms?

If you have any questions about these Terms and Conditions, please don't hesitate to contact our customer service team.