Shipping & Delivery
Fast, secure, and fully insured delivery to your door
Fully Insured
Every shipment is fully insured for the entire value of your jewellery
Secure Packaging
Discreet, tamper-proof packaging for maximum security
Track Your Order
Real-time tracking information sent directly to your email
UK Shipping
Free UK Delivery
Orders over £500Enjoy complimentary fully insured delivery on all orders over £500. Orders under £500 incur a £15 shipping fee.
Standard Delivery
3-5 business days
Free over £500, otherwise £15
Express Delivery
1-2 business days
£25 (FREE for orders over £1,000)
Saturday Delivery
Next available Saturday
£35 additional charge
Note: All items are fully insured during transit and require a signature upon delivery. Tracking information is provided via email once your order is dispatched.
International Shipping
We ship worldwide with secure, fully insured delivery. International shipping costs are calculated at checkout based on your location and order value.
Europe (EU)
5-7 business daysIncluding France, Germany, Italy, Spain, Netherlands, and all EU countries
USA & Canada
7-10 business daysExpress delivery options available at checkout
Rest of World
10-15 business daysIncluding Australia, Asia, Middle East, and other regions
Customs & Import Duties:
International orders may be subject to customs duties, taxes, and import fees levied by your country. These charges are the buyer's responsibility and are not included in our pricing. We recommend checking with your local customs office for more information.
Made-to-Order Items
Bespoke and made-to-order pieces require additional time for crafting. Each piece is handcrafted specifically for your order, ensuring exceptional quality and attention to detail.
Simple Customizations
2-3 weeks
Minor modifications to existing designs, simple engravings, basic resizing
Standard Bespoke
4-6 weeks
Custom designs, stone selection and setting, significant modifications
Complex Custom
6-8 weeks
Intricate designs, multiple stones, complex metalwork, unique creations
Production time is in addition to standard shipping time. We'll keep you updated throughout the crafting process with photos and progress reports.
Order Tracking & Communication
Order Confirmation
You'll receive an immediate email confirmation when you place your order, followed by updates at each stage of the process.
Shipping Notification
Once your order is dispatched, you'll receive tracking information via email and SMS so you can monitor your delivery in real-time.
Need Help with Your Order?
Our customer service team is here to assist with any shipping questions or special delivery requirements.
Contact Customer Service